1. Introduction
We respect your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA), 2013, and applicable international privacy laws for clients outside South Africa. This Privacy Policy applies when you access our website or book appointments, including online, in-person, and mobile clinic services.
2. Comments
If visitors leave comments on the site, we may collect the data shown in the comment form, and also the visitor’s IP address and browser user agent to help detect spam. By leaving a comment, you consent to this processing.
3. Appointments and Bookings
Appointments may be booked online or via administrative assistance, including in-person and mobile clinic visits. By placing a booking, you acknowledge and accept our Terms and Conditions. Payment may be required in advance to secure your appointment. Late cancellations, missed appointments, or no-shows may result in forfeiture of fees.
4. Information We Collect
We may collect personal information, including name, contact details, appointment and payment information, health-related information shared during consultations, and IP/device data for website use.
5. How We Use Your Information
Your information is used to confirm appointments, provide services (online, in-person, or mobile clinic), process payments, communicate service updates, and comply with legal obligations.
6. Sharing Your Information
We do not sell your personal information. We may share it with service providers who assist with appointments, payments, or IT systems, or when required by law, or for professional consultations/referrals with your consent.
7. Cookies and Website Use
We use cookies to improve your experience on our website, save login preferences, and assist with booking functionality. You may opt-out by adjusting your browser settings. Cookies do not contain sensitive personal data.
8. Security of Your Information
We implement technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Clients are also responsible for maintaining privacy on their devices and environment, particularly for online consultations.
9. Retention of Information
Your personal information is retained only as long as necessary to provide services or meet legal obligations. Once no longer required, your information is securely deleted or anonymized.
10. International Clients
Clients outside South Africa should note that their personal information may also be subject to the privacy laws of their country of residence. By using our services, you consent to the processing of your personal information in accordance with this policy and applicable international laws.
11. Your Rights
You have the right to access, correct, or request deletion of your personal information, and to withdraw consent for processing where applicable, subject to legal obligations. To exercise these rights, please contact us using the details below.
12. Contact Information
Presford Care contact page