1. Acceptance of Terms
By accessing and using this website, including booking appointments through our online platform or with the assistance of administrative staff, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our practice policies.
2. Appointment Bookings
Appointments may be scheduled through our online booking platform or via administrative assistance. All bookings are subject to availability and confirmation by the practice. By placing a booking online or via administrative assistance, you acknowledge and accept these terms.
3. Payment Policy
Standard bookings for all categories and services are charged according to our standard consultation fees. Payment may be required in advance to confirm and secure your appointment. Appointments without confirmed payment may be released to other clients.
Mobile clinic visits are also available, with the call-out fee included in the standard consultation fee.
4. Cancellations and Rescheduling
Appointments must be cancelled or rescheduled at least 48 hours (2 days) prior to the scheduled appointment time. This allows availability for other patients or clients requiring services. Late cancellations may incur full consultation fees.
5. Missed Appointments (No-Shows)
Late cancellations, missed appointments, or failure to attend a scheduled session may result in the consultation fee being forfeited. Advance payment helps secure your appointment and reduce no-shows.
6. Online Appointments
Where online consultations are offered, all terms regarding payment, cancellations, and missed appointments apply equally. Clients are responsible for ensuring they have a secure and private environment and a stable internet connection for the session.
7. Mobile Clinic Visits
For clients who request home or alternate location visits, the mobile clinic service is available. The standard consultation fee includes any call-out fee, and the same cancellation and no-show policies apply.
8. Privacy and Confidentiality
All personal information submitted through the website or booking platform is treated confidentially and handled in accordance with applicable privacy and data protection laws. Online communications are secure, but clients should also ensure privacy on their end.
9. Website Content
The information provided on this website is for general informational purposes only and does not replace professional consultation, assessment, diagnosis, or treatment. Reliance on website content is at your own risk.
10. Limitation of Liability
The practice is not liable for any direct or indirect damages resulting from the use of this website, online booking platform, online consultations, or mobile clinic services.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Continued use of this website, booking platform, or mobile clinic service constitutes acceptance of any updated terms.